The transformation of Telefonica

Reduce of processing time in 60%

Telefonica is using Software AG technology to, for instance, reduce the processing time of integrated and complex offers by 60 percent or experience a significant reduction in the incidence rate.

Process time

Reduce the processing time of integrated and complex offers by 60 percent

Incidence rate

Significant reduction in the incidence rate
Enrique Ascaso

We opted for ARIS because it was the most complete tool. That gave us more guarantees.

Enrique Ascaso, Telco 3.0 Project Director Telefonica
Telefónica, S.A. is a Spanish multinational broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest telephone operators and mobile network providers in the world.

Business need

Telco 3.0 is a business transformation program based on the redesign of the process map, taking as reference the TM Forum frameworks.

Telefónica Spain wants to make Making Telco 3.0 the reference project in the transformation of the company.

Solution

  • Redesign of the process map, taking as reference the TM Forum frameworks.
  • Reduction of the processing time of integrated and complex offers by 60 percent and experience a significant reduction in the incidence rate.

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